Effective Date: September 23, 2026
Hensley Heating & Air Conditioning, Company Incorporated (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we handle information collected through our website at https://hensleyheat.com.
1. Information Collection and Use
We do not require user account creation or logins to access our website. We do not collect any personal data automatically or without your explicit permission.
Information You Provide Directly
When you contact us through forms on our website (such as service requests, estimate inquiries, or contact forms), we collect only the personal information you voluntarily provide, which may include:
- Full name
- Email address
- Phone number
- Service address or general location
- Details regarding your heating or air conditioning service needs
Form Submissions and Consent
All form submissions on our website require your explicit acknowledgment and consent prior to submission. By submitting a form, you agree to allow Hensley Heating & Air Conditioning to process your information solely for the purpose of fulfilling your inquiry or service request.
2. Spam Protection and Security
To protect our website and users from automated spam and abuse, our forms incorporate security and spam protection measures (such as reCAPTCHA or similar tools). These services may evaluate hardware and software information to verify that form submissions are made by humans rather than automated software.
3. External Links & Third-Party Portals
Our website contains links to external, third-party websites and service portals for your convenience:
- Payment Portal & Financing Application Portal: Online payments and financing applications are processed through secure external third-party portals. When you click these links, you will leave our website and be redirected to an external platform.
- Online Scheduling Portal: When scheduling service online, you will be directed to a third-party portal that will request user information (such as your name, address, contact details, and scheduling preferences) to complete your service appointment request.
- Warranty Registration Links: Our site provides links to third-party manufacturer sites for product warranty registration. These external registrations are handled directly by the respective equipment manufacturers.
- Third-Party Links: Any other links to outside websites on our site are governed strictly by the privacy policies and security practices of those respective third-party platforms.
We do not collect, store, or process your sensitive payment card details, financing credentials, or external warranty details on our website servers. We encourage you to review the privacy policies and security practices of any external sites you visit through our platform.
4. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us by mail at:
Hensley Heating & Air Conditioning, Company Incorporated
P.O. Box 1068
Memphis, TN 38101-1068
Website: https://hensleyheat.com